Today we are going to talk about #10 on our list of things we should say more often.
I don’t know
The truth is that we don’t know everything. We don’t have all the answer for people all the time. That is Ok. It is not important that we have the answer all the time. What is important is that we show that we care about what they are asking. We do this by actively listening to them. This means that we stop what we are doing and we make eye contact with the person while they are asking us a question.
If you don’t know the answer, don’t make something up. Don’t make a guess. Tell them that you don’t know. Then tell them that you will help them try to find an answer. You can then work with that person to find an answer. They will be very appreciative of your efforts.
The most important thing to that person is most-likely that you care about them and the question you are asking, not necessarily the answer. When someone comes to you with a question, you have a great opportunity to show that person that you care about them and can really build a stronger relationship with them. Don’t miss the opportunity to do this by making up an answer so you can feed your ego so you can think you are smarter than you really are.
Our assignment this week is to show genuine interest and sincerity when someone approaches you with a question. Make them and their question your top priority at that moment. Show them that you care. If you know the answer, then by all means give them the answer. If you don’t know the answer, then tell them you don’t know. Then take it a step further and help them find the answer. Sometimes there is even greater opportunity in not knowing the answer.