A few weeks ago, someone shared a link to me that showed the Top 10 Service Phrases Anyone Who Works with Others Should Know.
I thought it was really good and served as a great reminder that we should all serve one another. I think that these are words that we should all try to use more when dealing with other people. They are important to say not only to customers you talk to through work, but in how you interact with all people at all times. This list is oriented towards business, but it can be easily adapted to you non-business dealings as well.
I know there are times that I do a pretty good job at saying these things, but there are other times when I have not said these words and I really should have. I wanted to share this list with you so that we can all be reminded of the things we should be saying to show people that we really do want to serve them.
Top 10 Service Phrases Anyone Who Works with Others Should Know
The Ten most important words:
“I apologize for our/my mistake. Let me make it right.”
When something goes wrong, most people just want to be heard and acknowledged. So listen, apologize, then ask what you can do to make it right.
The Nine most important words:
“Thank you for your business, please come back again.”
Repeat customers cost less than new customers and are often more loyal.
The Eight most important words:
“I’m not sure, but I will find out.”
It’s ok if you don’t know the answer; it’s not ok to make the customer keep searching for it. That’s your job.
The Seven most important words:
“What else can I do for you?”
Be prepared to go the extra mile; there is less competition there.
The Six most important words:
“What is most convenient for you?”
Your customers will be pleasantly surprised when you ask what’s convenient for them.
The Five most important words:
“How may I serve you?”
This question reinforces your role in the relationship. Play that role the best that you can.
The Four most important words:
“How did we do?”
Feedback is critical. Your customers have a unique perspective and they appreciate being asked.
The Three most important words:
“Glad you’re here!”
Customers who feel welcome spend more time, more money and are more likely to return.
The Two most important words:
Basic manners, but how often do you get thanked when you’re the customer?
The One most important word:
Become a yes person.
Are there any other important phrases you can think of when serving others? If you make it a priority to serve others, your rewards will come back in a much greater proportion than the time and effort you put in to serving. People want to feel appreciated and when you can show that, it goes a really long way.