Service Please


A few weeks ago, someone shared a link to me that showed the Top 10 Service Phrases Anyone Who Works with Others Should Know.

I thought it was really good and served as a great reminder that we should all serve one another.  I think that these are words that we should all try to use more when dealing with other people.  They are important to say not only to customers you talk to through work, but in how you interact with all people at all times.  This list is oriented towards business, but it can be easily adapted to you non-business dealings as well.

I know there are times that I do a pretty good job at saying these things, but there are other times when I have not said these words and I really should have.  I wanted to share this list with you so that we can all be reminded of the things we should be saying to show people that we really do want to serve them.


Top 10 Service Phrases Anyone Who Works with Others Should Know


The Ten most important words:

“I apologize for our/my mistake.  Let me make it right.”

When something goes wrong, most people just want to be heard and acknowledged.  So listen, apologize, then ask what you can do to make it right.


The Nine most important words:

“Thank you for your business, please come back again.”

Repeat customers cost less than new customers and are often more loyal.


The Eight most important words:

“I’m not sure, but I will find out.”

It’s ok if you don’t know the answer; it’s not ok to make the customer keep searching for it.  That’s your job.


The Seven most important words:

“What else can I do for you?”

Be prepared to go the extra mile; there is less competition there.


The Six most important words:

“What is most convenient for you?”

Your customers will be pleasantly surprised when you ask what’s convenient for them.


The Five most important words:

“How may I serve you?”

This question reinforces your role in the relationship.  Play that role the best that you can.


The Four most important words:

“How did we do?”

Feedback is critical.  Your customers have a unique perspective and they appreciate being asked.


The Three most important words:

“Glad you’re here!”

Customers who feel welcome spend more time, more money and are more likely to return.


The Two most important words:

“Thank you.”

Basic manners, but how often do you get thanked when you’re the customer?


The One most important word:


Become a yes person.


Are there any other important phrases you can think of when serving others?  If you make it a priority to serve others, your rewards will come back in a much greater proportion than the time and effort you put in to serving.  People want to feel appreciated and when you can show that, it goes a really long way.

About wmarsau

Most of the people who visit this blog already know me so it is kind of pointless to try to describe my life in this short little blurb. What is the purpose of this blog is the question. Over the course of this last year I have been exposed to some amazing people and have made personal development an important focus of my life. Being successful, not by the world's standards, but by God's has become my main focus. Mainly, I want to work to develop myself as a person who is kinder, reaches out to help those in need, and truly makes a difference in this world. To this end I am constantly reading and am exposed to so many differnet things along the way. These have been amazing and it is helping me grow so much. Then I started to think, "Why am I being so selfish?" You need to share with others these amazing things you are learning and being exposed to. That is where this blog comes into play. As I am reading and experiencing things that are truly amazing and life changing, I will be posting them on this blog. Obviously, I will not be able to post everything in it's entirity, but I will be summarizing them and letting you know the source of the article or book they come from so you can check them out later if you wish. I want this blog to be a place where you can go to often and be inspired and leave here with a smile on your face. I will be covering all kinds of different topics dealing with success and personal development. Topics like taking action, relationships, living to your potential, reinventing yourself, finances, leadership, presenting, goal setting, time management, etc. I will also be occasionally including topics on cooking, music, and gardening because they are special interests of mine. As a little disclaimer, I have given my life to the Lord and he is #1 in my life. I am his servant and everything I do in life is for his glory. With that being said, religion influences all areas of my life. There will be references to God in this blog because I can't seperate God from this or any other area of my life. I want you to know that if you do not believe in God, that is fine. That is your choice. This blog is open to anyone who wants to better their life. I will not be trying to influence or pressure anyone into having a relationship with the Lord from this site. Please don't feel uncomfortable. You can just read the portions of the blog that you wish to. I am inviting you to go on a journey with me. We will learn together to be the kind of people we were designed to be. Anyone can make a difference in this world, but it starts%
This entry was posted in Attitude, Money, Motivational, Opportunity, Purpose, Recruiting, Reinventing Yourself, Relationships, Serving, Thoughts/Mindset, Time and tagged , , , , , , , , . Bookmark the permalink.

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